Customer experience
Give Customers Visibility Without Giving Them Complexity.
Your customers get their own mobile app — separate from your internal systems — to request equipment, follow their rentals, raise service requests and see invoices and payments.
What’s included
Customer Experience in EffiFleet
- Submit rental requests
- View rental status
- Track active rentals
- View equipment on their rentals
- Raise service requests
- View invoices
- View payments
- Receive notifications
- Manage loyalty points
How Customer Experience works
01
Self-service without the back office
Customers submit requests for their own sites, accept quotes, request extensions and returns, and see where each rental stands — without calling your team.
- Rental requests for their sites
- Quote acceptance
- Extension and return requests
- Rental status and timeline
02
Service and billing in one place
Customers can report an issue on equipment they are renting and follow it to resolution, and view their invoices, payments and balances.
- Service requests on rented equipment
- Invoices and payments
- Notifications on key changes
- Loyalty balance and history
03
Controlled access for customer teams
Customer users have their own roles — admin, user or viewer — and see only their own company’s data.
- Customer Admin, User and Viewer roles
- Company-scoped data
- Colleague invitations
- Separate from your admin system
What changes for your team
- Fewer status calls to your team
- Faster reporting of on-site issues
- A more professional customer experience
Loyalty program
Turn Great Customers Into Long‑Term Customers.
You configure
- Enable or disable loyalty
- Earning percentage
- Point conversion
- Redemption value
- Minimum and maximum redemption
- Expiry rules
- Eligible transactions
Customers see
- Points earned
- Points redeemed
- Available balance
- Redemption value
- Transaction history
There are no fixed earning rates — every value is set by your business.
Connected modules
Works with the rest of EffiFleet.
Rental Management
Operations teams see each rental from the first request to the final return — what was asked for, what was quoted, which units are allocated, who is delivering them and what happens next.
Fleet & Equipment
Each unit has one record: specifications, status, location, meter readings, rental history, service history, documents and the revenue it has generated.
Service & Maintenance
Handle breakdowns reported by customers, preventive maintenance and emergency repairs in one service workflow — with the right technician, checklist, parts and costs on every job.
Employee Operations
Drivers, operators and technicians are not separate systems. Every person is an employee with one or more roles — and EffiFleet assigns work based on those roles, permissions, availability and current assignments.
Finance & Expenses
Rental charges, additional charges and operating costs meet on the same rental — so you see revenue, expenses and profitability per rental, without waiting for month-end.
Ready to Put Your Fleet in Motion?
Bring rental operations, equipment, service, employees and customer management into one intelligent platform.