Service & maintenance
Keep Equipment Working. Keep Downtime Under Control.
Handle breakdowns reported by customers, preventive maintenance and emergency repairs in one service workflow — with the right technician, checklist, parts and costs on every job.
What’s included
Service & Maintenance in EffiFleet
- Customer service requests
- Breakdown reporting
- Preventive maintenance
- Scheduled maintenance
- Emergency repairs
- Technician assignment
- Service checklists
- Parts
- Labour
- Service expenses
- Service history
How Service & Maintenance works
01
Time-based and usage-based maintenance
Set schedules every N days or every N operating hours or kilometres, per unit or per equipment type. Upcoming, due and overdue maintenance is flagged, and new meter readings re-evaluate what is due.
- Every 3 months, every 500 hours — your intervals
- Per unit or per equipment type
- Upcoming, due and overdue states
- Next cycle calculated from completion
02
Breakdowns and service requests
Customers report issues on equipment they are renting from the Customer app; your team can raise internal jobs too. New requests get a suggested category and priority from EffiFleet AI for your team to confirm.
- Customer-reported breakdowns
- Internal and inspection-raised jobs
- AI-suggested category and priority
- Status visible to the customer
03
Jobs your technicians can finish
Assign technicians by role and availability. Jobs move through assigned, in progress, waiting for parts, testing and completed, with checklists, parts and labour recorded along the way.
- Technician assignment by role
- Service checklists
- Parts and labour lines
- Service expenses per job
What changes for your team
- Catch maintenance before it is missed
- See the full service history of any unit
- Know what each machine costs to maintain
Connected modules
Works with the rest of EffiFleet.
Rental Management
Operations teams see each rental from the first request to the final return — what was asked for, what was quoted, which units are allocated, who is delivering them and what happens next.
Fleet & Equipment
Each unit has one record: specifications, status, location, meter readings, rental history, service history, documents and the revenue it has generated.
Employee Operations
Drivers, operators and technicians are not separate systems. Every person is an employee with one or more roles — and EffiFleet assigns work based on those roles, permissions, availability and current assignments.
Finance & Expenses
Rental charges, additional charges and operating costs meet on the same rental — so you see revenue, expenses and profitability per rental, without waiting for month-end.
Customer Experience
Your customers get their own mobile app — separate from your internal systems — to request equipment, follow their rentals, raise service requests and see invoices and payments.
Ready to Put Your Fleet in Motion?
Bring rental operations, equipment, service, employees and customer management into one intelligent platform.